The Department of Technology Services has launched an online chatbot to help Utah.gov visitors find the important COVID-19 information they need. The automated text support tool called, Porter, is found on the homepage of Utah.gov. Porter will help with routine COVID-19 support questions and allows customer service agents to focus on helping with complex questions.
Porter uses machine learning to consume frequently asked questions from users and finds answers from agencies across state and local government to learn how to best serve Utahns. Developers are inputting additional information and analyzing answers provided to help improve responses.
Porter will help connect residents to information about COVID-19 case counts, services for people with disabilities, Medicaid guidance, distance education, unemployment assistance, and more.
DTS has recently posted a new Product Description for UtahID: Identity and Access Management (IAM). You can see it here. UtahID: Identity and Access Management (IAM) is the State of Utah’s identity provider and the standard method of authentication. It is a complete identity access management solution implementation. The system is a single sign-on (SSO) solution for both identifying and authenticating users. It is the infrastructure DTS has implemented for IAM.
For DTS customers needing to configure conference rooms with audio visual equipment to facilitate hoteling and web conferencing needs, the options in this guide should be considered.
In general, a conference room will need:
- Video display capability
- Video capture capability
- Video sharing capability
- Audio capability
- Collaboration capability
- Network access
We are nearing our 10K transaction milestone for the State of Utah, and a big part of that is due to many of our state employees taking the initiative to adopt eSign during the COVID-19 pandemic. We created a video showcasing just how amazing our users have been with utilizing electronic signatures, which you can watch from this month’s newsletter. Please find the link to that below. As always, please feel free to contact us at DTSeSign@utah.gov for any questions you may have.
Megan Gordon is the new Executive Assistant for DTS. If you need anything from the executive team, please contact Megan at firstname.lastname@example.org. We are glad you are here, Megan. Welcome to the DTS team.
The increase in users and usage of Zoom has made it a target for potential hackers. Zoom video conferencing software has known security vulnerabilities. Uninvited guests can join meetings and present disruptive behavior, and hackers may be able to access a Zoom user’s webcam and microphone or obtain credential data and remotely access a user’s computer.
Use these general reminders and settings recommendations to assist you in hosting and managing secure conferences in Zoom. You can also watch this video here.