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September 2020

FY2021 IT Plan

The FY2020 IT Plan is now available. You can see it here. In accordance with UCA 63F-1-204, each executive branch agency must submit an agency information technology plan to the chief information officer on an annual basis. The IT Plan helps DTS plan resources for the upcoming year, based on agency needs. DTS analyzes the IT Plan to determine the impact to costs, operations, and services provided. DTS also uses the IT Plan to ensure compliance with the State’s overall IT strategy and potential areas for coordination among agencies.

Post Updated: September 23, 2020
Posted On: September 10, 2020

Updated Acquisition of Information Technology Administrative Rule

DTS has recently updated Administrative Rule R895-5 Acquisition of Information Technology. You can see it here. The change is in the definition of small technology purchase: 

“Small technology purchases” means a purchase, lease, or rental of hardware, software, and/or technology services that is estimated to be less than $250,000.

The dollar amount was changed from $50,000 to $250,000. This will allow agencies to only complete business cases for purchases of $250,000 or greater. 

Post Updated: September 10, 2020
Posted On: September 10, 2020

Master License Agreement Overview

A new Master License Agreement Overview has been published here. A master license agreement (MLA) is an agreement between the State of Utah (i.e., the Department of Technology Services [DTS]) and a software vendor to purchase server and PC desktop software at large discounts. State of Utah executive branch agencies can use this type of agreement to purchase software at a discounted rate. The DTS Purchasing Team submits requests for this software via the DTS purchasing system.

Post Updated: September 10, 2020
Posted On: September 10, 2020

2019 Awards for Excellence

Each year we ask DTS employees to nominate their peers to be recognized for the Governor’s and DTS Awards for Excellence. It’s our chance to recognize some of the great efforts of DTS employees. Here are the winners for this year:

Governor’s Award: DABC Rare High Demand Product Project Team

DABC and DTS worked together to identify a process and write an application allowing interested consumers to enter online “drawings” for rare products sold by DABC. After a certain time, the drawings close, people are selected and notified, the product is sent to the store of their choosing, and the customer shows up at the store to buy the product. To coordinate this effort, DTS and DABC worked together to produce a solution that has met the customer need.

  • Craig Madsen
  • Bri Lifferth 
  • Will Swanepoel 
  • Dave Gailey
  • Donny Ford

DTS Award: Cost Savings Team

This year, in order to help facilitate the DTS one team environment, the nomination is for a cross section of DTS employees that are part of the incredible cost savingsThese employees have put in hard work to save the State millions which then saves State Agencies and ultimately the taxpayer, over $10 million in new savings.

  • Darrus McBride
  • Sam Albernoz
  • Phil Bates
  • Kent Godfrey
  • LarsenLaura 
  • Jon Behrmann
  • Todd Barry
  • Brett Shaw
  • Corona Ngatuvai

DTS Award: Cloud Architecture Team

Each of the team members are technical leads in their respective disciplines but in order to execute the shared vision of designing and implementing a cloud architecture that can serve a wide array of needs, be repeatable, scaleable and supportable they all stepped up to the challenge of being leaders in our organization. They broke through perceived and real barriers within DTS to work collectively on not only cloud architecture solutions but work processes that incorporate each group’s needs and perspectives whether hosting, networking or software development.

  • Justin Rasmussen
  • Keaton Walker
  • Jonathan Foster
  • Robert Ryan 
  • Doug Burgin
  • Austin VanDyke
  • Casey Wardle
  • Austin Haws
  • Joseph Sharp
  • Jeff Bartholomew
  • Randy Spainhower
  • Mike Tyrell
  • Sean McMillan

DTS Award: DWS Unemployment Insurance Imaging System

In 2019 the Department of Technology Services (DTS), working in conjunction with the Department of Workforce Services (DWS), modernized their imaging system for the Unemployment Insurance Division (UI). This 6-month project (designed and developed 100% in-house) greatly improves efficiencies and productivity by automating the delivery of images to the Unemployment Insurance tax system (CATS) and the Unemployment Insurance benefits system (CUBS).

  • Wes Miles
  • Martha Borden
  • Robert Love
  • Bret Baker
  • Brandon Woolsey


Post Updated: September 10, 2020
Posted On: September 10, 2020

Submit Applications for the Innovation Fund

In accordance with UCA 63F-4, the Department of Technology Services is now accepting proposals to implement a new information technology innovation designed to result in a greater efficiency in a government process or a cost saving in the delivery of a government service. Proposals must be for a new technology not previously in use or a substantial adaptation or modification of an existing technology.

DTS has $150,000 available in Fiscal Year 2021 for innovation projects. 

See more information here. 

Post Updated: September 10, 2020
Posted On: September 10, 2020

DTS Rate Committee Meeting is September 21

The DTS Rate Committee is meeting September 21 at 2:00pm. You can see more information here. DTS will present the proposed FY2022 rates for the committee’s discussion and approval. 

Post Updated: September 10, 2020
Posted On: September 10, 2020

Updated High Speed Laser Print Product Description

DTS has recently updated the High Speed Laser Print Product Description. You can see it here. DTS Printing Services provides high-volume network and mainframe laser printing in black and white print. Printing requests may be made through the Web any time, day or night, as long as the customer has an established account.

Post Updated: September 10, 2020
Posted On: September 10, 2020

NASCIO Annual Conference

Registration is live for the 2020 NASCIO Annual Conference. Click here to get to the registration page or visit and the link to registration is on the home page. Registration is free for state employees. 

Post Updated: September 10, 2020
Posted On: September 10, 2020

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July 2020

June 2020 eSign News

We’re excited to inform you that we just reached over 10,000 eSign transactions for the month of June alone! Thank you for continuing to do your part in adopting electronic signatures and digital transformation.
This month’s newsletter has a big update on our website covering our new video library. Check it out by clicking on the link below.
Post Updated: July 8, 2020
Posted On: July 8, 2020

Virtual Utah Digital Government Summit is September 10-11

The 2020 Utah Digital Government Summit will be held virtually this year on September 10-11. Registration is open now. You can see the details here. The event is free to all government employees. 

“The Utah Digital Government Summit has always been a great opportunity for us to collaborate and learn about IT best practices throughout government in Utah. We want to continue the tradition this year but in a fun virtual environment. I hope you can join us to see each other virtually and discuss the even more important role IT is playing in enabling government success during this difficult year.”

-Mike Hussey, Chief Information Officer, State of Utah

Post Updated: July 8, 2020
Posted On: July 8, 2020

DTS Rate Committee Meeting July 7

DTS held a public Rate Committee meeting on July 7. DTS had the opportunity to present ideas for potential rate changes. The Committee did not receive a full rate proposal during the meeting, but provided feedback on further direction for DTS. You can see the presentation here.

Post Updated: July 8, 2020
Posted On: June 18, 2020

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June 2020

New DABC Website

DTS recently worked with DABC to release a new website providing customers with an updated and refreshed browsing experience.  The new site provides a “store locator” integrated with Google Maps, better calendaring of DABC events, a section where the current DABC Twitter feed is displayed for people who visit the site but do not regularly use Twitter, and a scrolling banner that allows the agency to easily update and refresh the look of the home page over time.  The webpage will work much better with mobile devices. Special care was taken to work with the Division of Services for the Blind to ensure the website offers reasonable access to our customers with disabilities. You can see the new site at

Post Updated: June 2, 2020
Posted On: June 2, 2020

DTS Strategic Plan Goals and Metrics

DTS has implemented a new Strategic Plan Dashboard to measure success in meeting strategic goals for FY2020 – FY2023.  This was a large effort that required the support of many groups within DTS to accomplish.  The Strategic Plan Dashboard measures the following goals:

  • Increase digital transactions by 10%
  • Increase the use of Utah’s business portal to 85%
  • Maintain an average customer satisfaction rating of 90% 
  • Maintain a project value score of 85%
  • Improve infrastructure project throughput by 25%
  • Capture positive impact and efficiencies gained through new technology
  • Increase the number of citizen digital transactions by 10%
  • Reduce the count of Audit findings by 25%
  • Monitor and report on the number of threat attempts
  • Increase security awareness training by 25%
  • Validate a Cyber maturity level above 85% every two years
  • Ensure 30% of eligible workers are participating in a remote work program
  • Reduce employee turnover by 10%
  • Improve employee skills by 25%
To view the new DTS Strategic Plan Dashboard, click here or:
  1. Go to:
  2. Hover over: Other
  3. Click on: DTS Strategic Plan
Post Updated: May 28, 2020
Posted On: May 28, 2020

Utah’s Business Portal is Live!

Today marks an important milestone for the soft launch of Utah’s new Business Portal and can be viewed at my Utah’s Business Portal is an all-in-one resource for managing businesses in Utah. In order to access the Manage page, you will need to log in using UtahID and be associated with a Utah business with DWS. The official launch will be Wednesday, July 1 and will be heavily marketed.

A couple of key points:

  • Currently, DWS and GOED are the only agencies associated with the Business Portal.
  • The July 1 launch will include Labor and Commerce.
  • We will be working with the other agencies to join the portal by May 1, 2021.
Please feel free to venture through the new site. There is a tour option on the homepage featuring key features of the portal. You can submit comments and questions to Penni DeHaan or James Hudgins.
Post Updated: May 13, 2020
Posted On: May 13, 2020

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April 2020

Utah Chatbot, Porter, Helps Find Important COVID-19 Information

The Department of Technology Services has launched an online chatbot to help visitors find the important COVID-19 information they need. The automated text support tool called, Porter, is found on the homepage of Porter will help with routine COVID-19 support questions and allows customer service agents to focus on helping with complex questions.

Porter uses machine learning to consume frequently asked questions from users and finds answers from agencies across state and local government to learn how to best serve Utahns. Developers are inputting additional information and analyzing answers provided to help improve responses.

Porter will help connect residents to information about COVID-19 case counts, services for people with disabilities, Medicaid guidance, distance education, unemployment assistance, and more.

Post Updated: April 29, 2020
Posted On: April 29, 2020

Healthy Together App

Governor Herbert recently announced the release of the Healthy Together app. We can all work together to slow the spread of COVID-19 and protect our family members, friends, health workers, and our communities. The Healthy Together app helps you assess your symptoms, find the nearest testing center, view test results, and learn what to do after you’ve been tested for COVID-19. Use of the app and providing any data is voluntary – we just wanted to make you aware of the app. You can see more information at
Post Updated: April 29, 2020
Posted On: April 29, 2020

New UtahID: Identity and Access Management (IAM) Product Description

DTS has recently posted a new Product Description for UtahID: Identity and Access Management (IAM). You can see it here. UtahID: Identity and Access Management (IAM) is the State of Utah’s identity provider and the standard method of authentication. It is a complete identity access management solution implementation. The system is a single sign-on (SSO) solution for both identifying and authenticating users. It is the infrastructure DTS has implemented for IAM. 

Post Updated: April 21, 2020
Posted On: April 21, 2020

Conference Room Audio/Visual Options User Guide

For DTS customers needing to configure conference rooms with audio visual equipment to facilitate hoteling and web conferencing needs, the options in this guide should be considered.

In general, a conference room will need:

  1. Video display capability
  2. Video capture capability
  3. Video sharing capability
  4. Audio capability
  5. Collaboration capability
  6. Network access
Post Updated: April 20, 2020
Posted On: April 20, 2020

April 2020 eSign Newsletter

We are nearing our 10K transaction milestone for the State of Utah, and a big part of that is due to many of our state employees taking the initiative to adopt eSign during the COVID-19 pandemic. We created a video showcasing just how amazing our users have been with utilizing electronic signatures, which you can watch from this month’s newsletter. Please find the link to that below. As always, please feel free to contact us at for any questions you may have.

Post Updated: April 20, 2020
Posted On: April 20, 2020

Welcome Megan Gordon, Executive Assistant

Megan Gordon is the new Executive Assistant for DTS. If you need anything from the executive team, please contact Megan at We are glad you are here, Megan. Welcome to the DTS team. 

Post Updated: April 20, 2020
Posted On: April 20, 2020

Securing Zoom Meetings

The increase in users and usage of Zoom has made it a target for potential hackers. Zoom video conferencing software has known security vulnerabilities. Uninvited guests can join meetings and present disruptive behavior, and hackers may be able to access a Zoom user’s webcam and microphone or obtain credential data and remotely access a user’s computer.

Use these general reminders and settings recommendations to assist you in hosting and managing secure conferences in Zoom. You can also watch this video here

Post Updated: April 20, 2020
Posted On: April 20, 2020

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March 2020

New UtahID is Coming

A new look is coming to the applications login page. You will not need to do anything different to continue to access all of your important work applications, but the look of the login page will be updated. You can see more information here:

For State Employees

For Public

For Developers

Post Updated: April 8, 2020
Posted On: March 25, 2020

DTS Telework Guide

In an effort to practice social distancing in response to COVID-19, some State of Utah employees have been asked to work remotely if possible. DTS has shared some information that provides a few simple tips to help you succeed at working from home. You can see more here. If you need help, please contact the DTS Help Desk at and click on ‘Get Help’.

Post Updated: March 20, 2020
Posted On: March 20, 2020

Many State Government Services Available Online

If you are like most Utahans, you are looking for ways to keep life moving forward and maintain social distance. The Lieutenant Governor’s Office announced today a collection of online  services to help Utahans get state government business done during the Coronavirus crisis. Utah has a long record of leading in digital government services. Below is a list of commonly used online services.


Annual  Business Renewal: Renew, update, or reinstate Utah business entities

Trademark: File a new request or file a renewal for a registered trademark or service mark in Utah

Professional License Renewal: Renew a professional license

State Construction Registry: Manage construction projects and liens within the State

Educator License Renewal: State Board of Education’s online license system

Voter Registration: Register to vote and change voter information

Hunting and Fishing Licenses: Purchase hunting and fishing licenses

Driver License Renewal: Renew your driver license or state ID and change your address

Driver License Appointment Scheduler: Schedule an appointment with driver license division

Tax Payments: File and pay taxes online

Vehicle Renewals: Renew registrations or get temporary permits online and at service stations

One Stop Business Registration: Online business registration

Workforce Services Jobs: Find and apply for employment

Workforce Services Benefits: Apply for temporary food, financial, medical and child care assistance

Utah State Board of Education: Online learning resources


Vital Records: Purchase birth and death certificates


“Every resident of Utah is doing their part to keep group sizes small and you can do that by conducting state government business online,” said Lieutenant Governor, Spencer Cox. “Do your part keep crowd sizes down and keep the economy going.”


To learn what you can do online visit https://www.Utah.Gov.

Post Updated: March 20, 2020
Posted On: March 20, 2020

DTS eSign Newsletter for March

You can see the March eSign Newsletter here. To provide helpful resources for those of you who may be new to eSign, we have created a page on our site that concentrates on teleworking. This page was created with your most recent questions and requests in mind, and as we get more responses from our users, we will continue to add on to the web page as necessary. On this page, you will find step by step instructions on how to send out basic documents for signatures, as well as videos and links to help you get familiar with electronic signature.

Post Updated: March 16, 2020
Posted On: March 16, 2020

New Maternal Mental Health Referral Network at Dept. of Health

DTS has partnered with the Department of Health to design and develop the new Maternal Mental Health Referral Network, which was released earlier this week. You can see it at The online network contains information on over 100 health care providers throughout Utah, who specialize in providing maternal mental health. Residents can easily search for providers based on their location, insurance, or service offered.  

In one to two clicks, the user can either be speaking with, setting up an appointment or on their way to their desired service provider.  Equally efficient is the method in which new providers can apply and be added to the Maternal Mental Health Referral Network.

In developing an application that places a premium on performance, efficiency, and promoting maternal mental health, new technologies were utilized and implemented.  Built with a React front-end, the release of the MMHRN application marked the first time that the Solutions Delivery team had deployed a project to the Google Cloud. Other “firsts” included the utilization of:

Cloud Build:  A Google product that converts code to a deployable image.  Cloud Build is serverless and only runs when its services are requested.  Once the request has been completed, Cloud Build then shuts down. In addition, you only pay for the services that you are utilizing.

PostgreSQL in the Google Cloud . Instead of using Oracle or MS SQLServer, we used PostgreSQL to improve performance, which is an open source DB in the Google Cloud.

Cloud Functions:  This is another serverless product from Google.  Cloud Functions allowed us to monitor builds in Google Cloud by sending the results of the build to Slack.

Google Storage: Google’s Version of S3  

GraphQL:  GraphQL provides a complete description of the data in your API, giving front-developers the power to ask for exactly what they need and nothing more.  It also makes it easier to evolve APIs over time, and enables powerful developer tools.

Kubernetes Secrets:  Kubernetes Secrets let you store and manage sensitive information, such as passwords, OAuth tokens, and ssh keys. Storing confidential information in a Secret is safer and more flexible.  In the MMHRN application, we deploy into a Kubernetes environment that resides in the Google Cloud.

Members of the Solutions Delivery team who were responsible for the design, development and deployment of this site include: Austin Haws, Aaron McElwee, Joseph Sharp, Keaton Walker and Casey Wardle.

Post Updated: February 28, 2020
Posted On: February 26, 2020

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February 2020

Utah Digital Government Summit is June 4

The State of Utah Department of Technology Services and Government Technology Magazine are hosting a Digital Government Summit on June 2, 2020 at the Hilton Salt Lake City Center. This event is free to all government employees. We hope you will join us. See more information and register here
The Best of Utah awards honor emerging leaders and innovative projects in government IT that enable Utah to better meet constituent expectations for services and information, improve operating efficiency, and conserve tax dollars. The awards also provide an opportunity for state and local government in Utah to learn about IT leaders and projects that are changing the way government does business. 
The deadline for submissions is April 8. You can submit as many nominations as you’d like. Winners of the 2020 Best of Utah Awards will be honored at the Utah Digital Government Summit on June 2. 
Project categories for 2020 are:
– Visionary Award
– Best Use of Social Media
– Best Emerging Technology
– Best Partnership
– Best Use of GIS
– Best Use of Data
Post Updated: February 5, 2020
Posted On: February 5, 2020

DTS Improvements

In an effort to be more responsive to agency needs, we are making some changes to DTS development resources.

Dept. of Administrative Services: Kim Matheson and her development team will report to Bri Lifferth. They are currently housed at the new Taylorsville State Office Building.

Dept. of Agriculture and Food: Eileen Duffield-Wolff and some of her development team will report to Bill Boudreau. They will be housed at the DAF building.

These teams were previously part of the DTS Solutions Delivery team. This change will help the DTS team better understand the agency business needs, and can help innovate and enhance systems ongoing.

Post Updated: February 20, 2020
Posted On: February 11, 2020

Maps on the Hill is February 25

Utah’s Maps on the Hill exhibit will be available for viewing on Tuesday February 25, from 9:00am to 12:00pm in the Utah State Capitol Building Rotunda. 


Maps on the Hill, a free event, is a great way to learn how current mapping technology is being applied to important issues across a wide range of disciplines including economic development, natural resources, infrastructure management, public lands and environment issues, efficient services delivery, and more.  Maps on the Hill is expected to draw over 35 map exhibits from all levels of government, private sector firms, and higher education. Utah’s elected officials and the public are invited to come learn about the various mapping projects from professionals and students.


Maps on the Hill is organized by the Utah Geographic Information Council (UGIC), a statewide user group of Geographic Information System (GIS) professionals, in partnership with the State of Utah’s Automated Geographic Reference Center (AGRC).


More information is available at

Post Updated: February 11, 2020
Posted On: February 11, 2020

New eSign Website

The eSign website is now live! This site allows users a way to access their accounts, see how the state as a whole is progressing in our adoption of transforming manual paper processes into a digital experience, and learn more about eSign’s many functionalities. The site also has information on upcoming training opportunities and product enhancements. Go to to check it out. 

Post Updated: February 14, 2020
Posted On: February 14, 2020

Emerging Tech in Utah with CIO Mike Hussey

CIO Mike Hussey recently recorded a podcast about creating a culture that fosters innovation and emerging technology in state government and how the state is preparing to secure the 2020 elections. Check it out here

Post Updated: February 19, 2020
Posted On: February 19, 2020

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January 2020

2020-2023 DTS Strategic Plan

DTS has a new and improved Vision and Mission statement:

DTS Vision Statement

To be a technology leader that delivers value and simplifies the lives of Utah residents.

DTS Mission Statement

To provide innovative, secure, and cost-effective technology solutions that are convenient and empower our partner agencies to better serve the residents of Utah.

In addition, the new 2020-2023 DTS Strategic Plan is available here. The plan provides (1) strategic goals about how DTS will continue to be a valuable, secure, responsive, and innovative information technology (IT) partner organization and (2) direction to the state’s technology community.

We have identified five main areas of focus:

  • Stimulate Economic Development
  • Elevate Operational Excellence
  • Improve Quality of Life
  • Enhance Security, Privacy, and Compliance
  • Ensure an Engaged Workforce

The plan presents technology trends that DTS leaders identified as relevant and describes how these trends will affect the direction for IT management throughout the state. In addition, the strategic plan will help government leaders evaluate and prioritize the technology innovations that could enable them to achieve their business and service delivery objectives. Each agency should carefully consider how its objectives align with the strategic goals outlined in this plan. 

Post Updated: January 16, 2020
Posted On: January 15, 2020

Critical Windows Security Patches

DTS will start installing critical Windows security patches within the next few days. This will affect state employees who have laptops and desktops with Windows. If you have Windows on your laptop or desktop computer, you will see a prompt that will force your computer to reboot after the patch has been installed. 

We know this is inconvenient, and we thank you for your patience in order to ensure your state computer remains secure. If you have any questions please contact the DTS Help Desk at and click ‘Get Help’. 
Post Updated: January 15, 2020
Posted On: January 15, 2020

New Enterprise E Fax Service

The Department of Technology Services (DTS) Enterprise E-fax Service offers electronic faxing features that deliver outbound faxes to their destinations and inbound faxes to email-enabled multifunction devices (MFD), network folders, email accounts, and fax accounts powered by a web browser. With the convenience of a web browser, a user can access their faxes and use the features and functions of the Enterprise E-fax solution. You can see more here

Post Updated: January 14, 2020
Posted On: January 14, 2020

Updated Correspondence Retention Schedule

The Division of Archives recently sent the following message:

The new State Records Management Committee approved a 7-year retention for state government routine administrative correspondence on November 18, which went into effect immediately. 


This is one of three general retention schedules for your agency’s email, instant messages, texts, and other forms of correspondence; the other two are for transitory email and executive email.


DTS is working to implement these retention schedules for all state agencies and will contact you shortly with further details.

What you need to know: as explained in our Email Management Guideline, some of your emails need to be kept longer than 7 years because they document significant government processes and should be maintained according to the retention schedules governing the other records that document those processes. For example, correspondence that is part of an active case file or a personnel file need to be kept as long as the case file. Also, email involving an audit or legislation–whether active or anticipated–should not be deleted. You will need to identify emails that need to be kept longer than 7 years, assign them a label, and work with your IT Directors to request different retention rules for the emails with that label.  

Post Updated: January 14, 2020
Posted On: January 14, 2020

Utah Receives High Grade in 2019 Geospatial Maturity Asssessment

The National States Geographic Information Council (NSGIC) recently conducted the 2019 Geospatial Maturity Assessment, a national effort to document each state’s current practice of geospatial development practice and use. Utah received a B+, which is the highest grade received by any state. According to the assessment, “collaboration, transparency, and increased efficiency in government are hallmarks of mature state GIS programs.”  You can see more here


Post Updated: January 10, 2020
Posted On: January 10, 2020

2020 Security Awareness Training

The 2020 Security Awareness Training will be available soon for employees. All Executive Branch State employees must complete the Security Awareness training annually. One of the most important elements of our defense and protection of the State’s information assets is user awareness and training. As an authorized user of the State’s information resources, you have an obligation to help protect the confidentiality, integrity and availability of the State’s data. Part of that obligation is completing the required annual security awareness training.

State employees will receive an email that looks similar to the message below. 

Utah Learning Portal

Course Assignment

You have been assigned Security Awareness – 2020.

Get more information at the Security Awareness – 2020 page.

If you have questions about this course assignment, please speak with your manager.

If you need assistance, please go to and click the ‘Get Help’ icon for support.

Post Updated: January 10, 2020
Posted On: January 10, 2020

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November 2019

Changes to the SGID are coming

In a June 2019 post “SGID Then and Now,” AGRC touched on where we thought the SGID is going. Based on the survey responses from that article, we have changed direction in some areas and taken on new tasks in other directions. Now we’d like to share our vision, based on user input, for improving the SGID in general and relaunching the SGID product.

Keep Reading

Post Updated: November 19, 2019
Posted On: November 19, 2019

Digital Maps – How Chance, Timing, and Heritage Shaped Modern GIS

When you dig into the history of mapping, it’s remarkable how certain things come about. If you zoom in far enough, you discover seemingly coincidental occurrences that ended up playing pivotal roles in the development of digital maps and the product we now call “GIS.” It’s interesting to see how these connections mesh together when you zoom back out.

Keep Reading

Post Updated: November 19, 2019
Posted On: November 19, 2019

8 Tips to Shop Safely this Holiday Season

When it comes to holiday shopping, you need to be careful that you don’t fall prey to criminals. Here are some tips to following for your holiday shopping:

Post Updated: November 19, 2019
Posted On: November 19, 2019

Social Services Blueprint Solution

The Utah Governor’s Office of Management and Budget (GOMB) is leading the Social Services Blueprint Solution, a significant effort to synchronize service delivery across several state social services programs. The programs currently include the Department of Human Services (DHS), the Department of Workforce Services (DWS), and the Department of Corrections (DoC).  The departments at the center of this effort serve several thousands of vulnerable Utahns each year. Their social services programs comprise the largest share of all budget expenditures across all fund types in Utah at 34%, or about $6.3 billion. All of these work environments share common goals, challenges, workflows, measurements, and strategies. 

The goal of the project is to improve quality outcomes for the most people as efficiently and effectively as possible. This will require data integration. DTS plays an important role in providing the tools and technical expertise to synchronize data and systems between the agencies. 

GOMB expects the project to produce:

  • Reduction in lengths of service for each program
  • Reduction in recidivism or multiple engagements for each program
  • Reduction in average caseload sizes for each program
  • Increased client achievement of case management objectives upon first attempt
  • Further identification of program bottlenecks / difficulties in handoffs between program

We look forward to contributing to this great project and working with GOMB to continue to improve social services within Utah.

Post Updated: December 11, 2019
Posted On: November 19, 2019

Updated Google Web Session Duration

DTS recently changed the Google web session duration to 24 hours. After review, we will be changing the session duration to 20 hours. This will minimize interruptions in the middle of the work day, as most employees will likely be prompted to login to email and other Google services first thing in the morning. 
When: November 15
Impact: If you are logged in to the Google domain via a web browser and are using Google GSuite services, you will need to login again after 20 hours from when you last logged in to Google GSuite services. You will be prompted and required to login again in order to access and use Google GSuite services. This will reduce the risk associated with extended authentication to State resources.
Post Updated: November 14, 2019
Posted On: November 14, 2019

2019 DTS Annual Report

View the 2019 DTS Annual Report here. The report provides a summary of accomplishments, projects, initiatives, and awards for the past year. 


Post Updated: November 13, 2019
Posted On: November 13, 2019

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October 2019 Receives 2019 Communicator Award of Excellence

The Communicator Awards is the leading international awards program recognizing big ideas in marketing and communications. Founded over two decades ago, The Communicator Awards receives over 6,000 entries from companies and agencies of all sizes, making it one of the largest awards of its kind in the world.  The Award of Excellence, their highest honor, is given to those entrants whose ability to communicate positions them as the best in the field. The Award of Distinction is presented for projects that exceed industry standards in quality and achievement. received the 2019 Award of Excellence for Government Websites. You can see more here. 

Post Updated: October 15, 2019
Posted On: October 15, 2019

2019 DTS Accomplishments

The 2019 DTS Accomplishments Report is now available here. DTS has achieved many successes throughout the past year.

Post Updated: October 9, 2019
Posted On: October 9, 2019

October is Cybersecurity Awareness Month – Secure IT

Governor Herbert has declared October Cybersecurity Awareness Month. Utah is joining the Department of Homeland Security to raise cybersecurity awareness during National Cybersecurity Awareness Month. This year’s overarching message – Own IT. Secure IT. Protect IT. – focuses on key areas including citizen privacy, consumer devices, and e-commerce security. Check out more at the icons below. 

Secure IT.

Creating a Strong PasswordA How-To Guide for Multi-Factor Authentication5 Ways to be Cyber Secure at WorkPhishingE-Commerce and E-Skimming
Post Updated: October 7, 2019
Posted On: October 7, 2019

DTS Employee Sam Albornoz Receives Building on Success Award


During the Building on Success 2019 operational excellence conference on Sept. 9 and 10, the Governor’s Office of Management and Budget (GOMB) recognized the following agencies and individuals for going above and beyond to get the most value for every tax dollar invested:
Executive Leadership Award: Department of Public Safety and Department of Human Services
Trailblazer Award: Department of Corrections
Innovation Award: Department of Alcoholic Beverage Control and Department of Health
Champion Award: Sam Albornoz from the Department of Technology Services and the Division of Juvenile Justice Services
25% Improvement Award: Department of Human Services and Department of Health

Congratulations Sam!

Post Updated: October 2, 2019
Posted On: October 2, 2019

GOMB Recognizes DTS SUCCESS Effort

GOMB recently recognized DTS Solutions Delivery. You can see the information from GOMB here.

The SUCCESS Framework teaches state employees about the Rules of Flow. Following these rules will help you move a product or service more efficiently and effectively through your system. This month we are sharing how the Department of Technology Services implemented the concept of work in process.
Are you or your employees feeling overwhelmed at work? Are you juggling several projects at once? Read the success story below to learn how one team took on fewer tasks and was actually able to complete more projects.

The Department of Technology Services (DTS) has a solutions delivery development team that provides software development for state agencies. The type and volume of projects this DTS team works on varies greatly depending on agency needs. At one point in time the team had 55 projects in its queue, but it was only completing about 12 a year. This low completion rate was caused, in part, by staff working on several projects at once leading to bad multitasking and reduced productivity.

To remedy the problem, DTS leadership decided to reduce work in process (WIP) and use WIP boards to better monitor and control the workload. This increased throughput substantially. By limiting the number of projects in process to 18, this DTS team was able to complete 33 projects a year. While it may seem counterintuitive, reducing WIP leads to improved productivity and completion times. 

We applaud the DTS solutions delivery development team for their efforts to unlock hidden capacity by improving the flow of work. This is just one example of the efforts underway at DTS to significantly improve quality, costs and speed of delivery.

Post Updated: October 2, 2019
Posted On: October 2, 2019

FY2020 IT Plan

The FY2020 IT Plan is now available. You can see it here. In accordance with UCA 63F-1-204, each executive branch agency must submit an agency information technology plan to the chief information officer on an annual basis. The IT Plan helps DTS plan resources for the upcoming year, based on agency needs. DTS analyzes the IT Plan to determine the impact to costs, operations, and services provided. DTS also uses the IT Plan to ensure compliance with the State’s overall IT strategy and potential areas for coordination among agencies.

Post Updated: October 1, 2019
Posted On: October 1, 2019

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September 2019

Utah’s Intergenerational Poverty Named Finalist in NASCIO State IT Recognition Awards

Utah’s Intergenerational Poverty has been named a finalist in the 2019 NASCIO State IT Recognition Awards. The award nominations showcase the use of information technology to address critical business problems, more easily connect citizens to their government, improve business processes and create new opportunities that improve the lives of citizens. See more info here. 

Since 2012, Utah has utilized research and data to embark on a strategic campaign to ensure that the state is the national leader in promoting the well-being of children experiencing intergenerational poverty.

Over the past six years, the state has made progress addressing intergenerational poverty by creating a collaborative environment to solve this complex issue. It continues to leverage its success in reducing income inequality and moving people out of poverty to ensure families experiencing intergenerational poverty participate in the state’s economic gains.

The Intergenerational Poverty Initiative is a cross-agency collaborative effort involving the departments of Workforce Services, Human Services, Health, Board of Education, and Juvenile Courts.  A recent study from the Annie E. Casey Foundation credits Utah with doing more than any other state in the nation to reduce its child poverty rate since 2010. Sixteen percent of Utah kids were living below the federal poverty line then compared to 11 percent now.

In support of the initiative, Utah has created new websites, APIs, social media feeds, and integrated data systems. The IGP is exemplary for demonstrating how Utah agencies work together to find shared solutions to benefit the state and its people.

Post Updated: September 18, 2019
Posted On: September 18, 2019

Proposed FY2021 DTS Rates

The DTS Rate Committee met in September and approved the proposed FY2021 rates.  You can see the rate sheet here. The rates will now be passed to GOMB for their review and approval. During the 2020 Legislative General Session, the Utah Legislature will review and approve the final FY2021 rates.

A few of the major rate changes for the upcoming year include:

  • Application Development
  • System Administration
  • Adobe Unlimited
  • SaaS Services
  • Network
  • Storage

State employees can see more information here.

Post Updated: April 9, 2020
Posted On: September 18, 2019

Data Security Management Council 2019 Annual Report

You can view the Data Security Management Council 2019 Annual Report here. The Council is comprised of IT professionals from many different government entities within the state. The Council meets regularly to review existing state government data security policies, assess ongoing risks to state government information technology, create a method to notify state and local government entities of new risks, coordinate data breach simulation exercises with state and local government entities, and develop data security best practice recommendations for state government. 

In 2019, the council studied several topics in detail, such as election security, tools for monitoring, federal partnerships, incident response, and intelligence sharing. The council reviewed Security Assessment processes and recommendations. In addition, the Council joined the Cyber Center, which provides all government entities the necessary resources to identify risks, remediate incidents, and communicate effectively. The Cyber Center provides a single point of contact for assistance with cyber security.

Post Updated: August 30, 2019
Posted On: August 30, 2019

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